Frequently Asked Questions

Shopmivo currently ships exclusively within the United States. If a product, destination, or carrier limitation prevents delivery to your address, that restriction will be shown at checkout before payment is processed.

Standard U.S. shipping is free for all orders nationwide, with no minimum purchase requirement. If optional upgraded shipping is available, the exact cost will be displayed clearly at checkout before you complete payment.

Orders are processed in 1-3 business days after the order cutoff time of 5:00 PM Pacific Standard Time. Standard transit time is 5-7 business days, so the estimated delivery window is 6-10 business days from purchase.

Shopmivo ships orders through trusted domestic U.S. carriers, including USPS, UPS, FedEx, or DHL. The final carrier is selected when your package is labeled and prepared for shipment.

Some multi-item orders may ship separately if items are prepared from different fulfillment batches or require distinct specialized packing methods. You will receive tracking details for each package once available.

Eligible unused items in original condition may be returned within 30 days of delivery.

Returned items must be unused, undamaged, and in original condition with original packaging, tags, labels, manuals, and included accessories where applicable.

For defective, damaged, or incorrect products, Shopmivo covers 100% of return shipping and provides a prepaid label by email. For customer remorse, such as ordering the wrong item or changing your mind, the prepaid label cost is deducted from the final refund.

No. Shopmivo does not charge restocking fees for eligible returns.

After your return package is received, we inspect the item within 1-2 business days. If approved, the refund is processed to your original payment method within 7 business days. If you have not received your refund after 15 business days of approval, please check with your bank or card company first, then contact us.

We do not process direct one-for-one exchanges. To get a different size, color, or item, return the original purchase through the approved return process and place a new order on our website.